Refund Policy
Last updated: July 2026
Overview
At Raaf-Tech Enterprise, we want you to be completely satisfied with your purchase. This policy outlines the circumstances under which returns and refunds are accepted, and how to initiate a return.
Damaged or Incorrect Goods
If you receive goods that are damaged, defective, or incorrect, please notify us within 48 hours of delivery by contacting our customer service team. You will need to provide:
- Your order number
- A description of the issue
- Photographic evidence of the damage or incorrect item
We will arrange a replacement or full refund at no additional cost to you.
Change of Mind Returns
As a B2B wholesale platform, we do not accept returns for change of mind on correctly supplied goods. All sales are final once goods have been dispatched, unless the items are damaged, defective, or incorrectly supplied.
We encourage all buyers to check product specifications and minimum order quantities carefully before placing an order.
Short Deliveries
If your delivery is short (fewer items than ordered), please notify us within 24 hours of delivery. We will investigate and arrange dispatch of the missing items or issue a credit note.
Refund Processing
Approved refunds will be processed within 5–10 business days to the original payment method:
- Card payments (Stripe): 5–7 business days
- Bank Transfer: 3–5 business days
- Bank transfer (BACS): 5–10 business days
How to Contact Us
To initiate a return or refund claim, please contact our customer service team with your order details. We aim to respond to all enquiries within 1 business day.